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We may collect the following data about users: (1) information that you voluntarily submit to us (“User-Supplied Information”); (2) technical data automatically collected from all visitors to the Realtime Business Solutions Website (described below under “Passive Data Collection”); (3) information we collect through our Services; and (4) information we collect from third-party sources.

  1. User-Supplied Information. We may collect user-supplied information when you choose to provide us with your Personal information via the Realtime Business Solutions Websites, including when you send us an email asking a question, submit a form to receive marketing materials or email newsletters, or request any research or white papers.
  2. Passive Data Collection. Like most web-based services, we may automatically receive and record information in on our server logs from your browser when you use the Realtime Business Solutions Websites. We may use a variety of methods, including clear GIFs or Pixels (also known as “web beacons”) and “cookies”, to collect this information. We use both session and persistent cookies.
  3. The information that we may collect with these automated methods may include, for example, your IP address, cookie information, user ID, browser type, system type, the content and pages that you access on the Realtime Business Solutions Websites, the frequency and duration of your visits to the Realtime Business Solutions Websites, and the “referring URL” (i.e., the page from which you navigated to the Realtime Business Solutions Websites).
  4. We may also use cookies on the Realtime Business Solutions Websites to store session validators on your hard drive. If we directly combine any information gathered through passive means with Personal information, we treat the combined information as Personal information under this Privacy Policy. Otherwise, we use information collected by passive means in aggregated forms.

We respect the rights and privacy of all individuals and intend to enhance our customers trust in our online services. We seek to comply with the requirements under the European Union General Data Protection Regulation (GDPR).

Under the GDPR we confirm that a natural person has the following rights.

Right to be informed: You have a right under the GDPR to be informed that your data are collected for a particular purpose.

Right of access: You are entitled to access your personal data as a way to request rectification or to erasure of your personal information.

Right to rectification: You have a right under the GDPR to have your data corrected if it is inaccurate.

Right to erasure:  You can make a request to your data erased. However, this is not an absolute right and only applies in certain circumstances. If the purpose for which your data were collected is no longer necessary or required, then you able to request to have your data erased.

Right to object: You have a right to object to your data being processed. This includes direct marketing, profiling, and processing based on a legitimate interest.

Rights related to automated decision making including profiling: You have the right to object an assessment being made about you by a machine where the outcome of that assessment may have a legal impact on you. You are entitled to bypass any automated systems and be assessed by a human.


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For any enquiries regarding the GDPR, please contact:

RBS Data Protection Officer

Level 5, 85 George Street
Parramatta N.S.W. 2150 – AUSTRALIA
Tel +61 2 9893 9255
Fax +61 2 9893 9266
Email :


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